Question 1

Are your Timepieces authentic?

Accepted Answer

Yes. We guarantee the authenticity of every single item we sell. Every timepiece we source from our trusted partners or acquire through private trades undergoes a rigorous multi-point inspection upon arrival. It is then re-verified before shipment to ensure complete peace of mind, all backed by our 100% authenticity guarantee.

Question 2

What does "Available Upon Request" mean?

Accepted Answer

Timepieces marked "Available Upon Request" are not currently in our local inventory but can be procured through our vetted global network. We require a fully refundable 10% deposit to begin the sourcing process for your specific reference. Most requests are fulfilled within 24 to 72 business hours, though rare or highly coveted models may take 7 to 14 business days. You will have the opportunity to review and approve the exact timepiece before paying the remaining balance. If we cannot find a piece that meets your standards within 14 business days, your deposit will be returned in full, no questions asked.Timepieces with a visible price are physically in our inventory and ready to ship as soon as your payment clears. To purchase one, please email theqcollection24@gmail.com or call/text us at 713-594-0184 so we can confirm availability and arrange secure, fully insured white-glove delivery.

Question 3

Can you source a specific timepiece for me?

Accepted Answer

Yes. You can start the process by reaching out via our website, emailing theqcollection24@gmail.com, or call/text 713-594-0184 with the specific reference number, your budget, and preferred condition. Once details are confirmed, a 10% fully refundable deposit is required. We typically locate qualifying options within 24 to 72 business hours, extending up to 14 business days for rare models. After you approve the timepiece, we collect the final balance and arrange fast delivery. If we fail to find a match within 14 business days, your deposit is entirely refunded.

Question 4

What comes with my Timepiece purchase?

Accepted Answer

Every individual listing details exactly what accessories are included, such as the original box, warranty papers/cards, manuals, hangtags, extra links, or additional straps. For complete transparency before ordering, you can view these details in the product photos and in the product description.

Question 5

Can you hold a Timepiece for me with a deposit?

Accepted Answer

Yes, holds can be arranged, and a deposit is typically required to secure the timepiece. The exact hold duration and necessary deposit amount depend on the specific timepiece and its current market demand. For assistance with a hold please email theqcollection24@gmail.com, or call/text 713-594-0184.

Question 6

Do you negotiate on price?

Accepted Answer

Our prices are carefully set to reflect current market value, the timepiece's physical condition, and the completeness of the set. However, if you have a timepiece to trade, we can frequently lower your net out-of-pocket cost by applying your trade-in value toward the new purchase.

Question 7

Do you collect sales tax?

Accepted Answer

We collect sales tax in accordance with state laws, which is generally determined by your delivery address. If you hold a valid resale certificate, please submit it to us for review prior to making your payment.

Question 8

Can I use a trade as part of my purchase?

Accepted Answer

Yes, we accept trades in most scenarios. Please submit your timepiece's details and photos through our Sell and Trade form. If it aligns with our inventory requirements, we will provide a trade valuation. Once a value is agreed upon, it will be applied directly to your new purchase, and any remaining balance can be settled using your preferred payment method. If you need help, feel free to contact us via the website, email theqcollection24@gmail.com, or call/text 713-594-0184.

Question 9

Are you affiliated with the brands you carry?

Accepted Answer

No. The Q Collection operates as an entirely independent dealer. We are not an authorized distributor for, nor are we affiliated with, any of the timepiece brands we showcase. This independent status allows us to provide highly competitive pricing and a hand-selected inventory of both pristine new and pre-owned luxury timepieces. We specialize in timepieces from premier makers such as Rolex, Audemars Piguet, Patek Philippe, Vacheron Constantin, Hublot, Omega, Panerai, IWC, Tudor, Breitling, MB&F, and Zenith. All registered trademarks belong solely to their respective brand owners.

Question 10

Can I see a timepiece in person by appointment?

Accepted Answer

Yes, when scheduling allows, though open slots are limited. Please contact our concierge team with the specific reference you wish to view, and we will let you know our current availability. For further inquiries, contact us via website, email theqcollection24@gmail.com, or call/text 713-594-0184.

Frequently asked questions