Return Policy
At The Q Collection, we manage every luxury watch with the utmost precision, care, and regard for high-value assets.
By finalizing your transaction, you acknowledge and consent to the policies detailed below.
Return Classification Summary
We categorize our inventory into four distinct return tiers:
Luxury In-Stock Timepieces: 48-Hour Window | Refund to Original Payment | Processing fee/shipping may apply
Sourced Timepieces: 5-Day Window | Refund to Original Payment | 15% Restocking Fee
48-Hour Inspection Period
Given the substantial value and collector-grade nature of luxury timepieces, all watches include a 48-hour inspection window. This timeline begins precisely when the shipping carrier marks the package as delivered.
Criteria for Watch Returns:To be eligible for a refund, you must meet the following criteria:
The return request must be submitted via email within 48 hours of package delivery.
The timepiece must be completely unused, unaltered, and returned in the exact, identical condition as originally shipped.
All original presentation boxes, warranty papers/cards, instruction books, hanging tags, extra links, and accessories must be returned intact.
The watch must show zero indications of wear, bracelet adjustment, handling damage, or structural modification.
The shipment must be sent back with full insurance matching the original declared purchase price.
Once this 48-hour inspection timeframe has elapsed, the transaction is considered final. A restocking fee of up to 15% may be applied to the return. Please note that original shipping costs and payment processing fees cannot be refunded.
Refund Logistics:
Refunds are processed back to the original payment method.
A 15% restocking fee will be deducted from your total.
All outbound shipping fees, transit insurance, and payment processing charges are non-refundable.
Approved refunds will be finalized within 5 to 10 business days following a successful inspection.
How to Start a Return
To initiate a formal return request:
Please email theqcollection24@gmail.com within your item's designated return window.
Your email must contain:
Your original order number
The specific item(s) you wish to return
The reason for your return request
Clear photos or a brief video clip verifying the item's condition
Our team will review your email and issue a formal Return Authorization (RA) number along with precise shipping guidelines. Packages sent to our facility without an active RA number will be rejected and sent back at the shipper's expense.
Return Shipping & Insurance Obligations
Every return shipment must be fully insured for the total declared purchase value of the item.
The client is entirely responsible for secure, protective packaging.
The Q Collection assumes no liability for items that are lost, stolen, or damaged during return transit.
Shipping a return without full insurance coverage voids your eligibility for a refund.
For verified damaged or incorrect items reported within 48 hours of arrival, our team will issue a prepaid, fully insured return shipping label.
Verification & Refund Processing
Every returned item undergoes a thorough physical and technical inspection upon arrival. We reserve the explicit right to deny a refund if:
The item exhibits signs of physical wear, scratching, or damage.
The piece has been altered, resized, engraved, or modified in any capacity.
Gemstones, precious metals, internal components, or tracking serial numbers show signs of tampering or replacement.
Any original packaging material, certificates, or accessories are missing.
The return was shipped outside the approved policy window.
If a return is denied during inspection, the item will be sent back to you at your own expense. Approved refunds are credited strictly to the initial payment method within 5 to 10 business days after inspection clearance. Please allow extra time for your financial institution to post the funds to your account.
Damaged or Incorrect Deliveries
If your order arrives damaged or does not match what you ordered:
Notify our team within 48 hours of carrier delivery.
Provide clear photographic or video proof of the issue.
Following verification, we will arrange to:
Provide an identical replacement piece.
Coordinate necessary corrections or repairs.
Issue a complete refund.
No restocking fees will be applied to items confirmed to be defective or incorrectly sent.
International Orders
All international returns are governed by the following constraints:
They must adhere to the exact same return eligibility windows.
A 15% restocking fee applies where designated by category.
The client is completely responsible for all international customs, import duties, and localized taxes.
We cannot refund any import fees, customs charges, or VAT.
We are not liable for transit delays caused by foreign customs departments or international delivery carriers.
Chargeback Policy & Fraud Prevention
To protect our business, all outgoing shipments are heavily documented, recorded, insured, and tracked by unique serial numbers.
Filing a credit card chargeback or payment dispute without contacting our customer support team first may result in:
Permanent restriction or termination of your customer account.
Refusal of all future transactions on our platform.
Immediate legal action and debt recovery efforts to retrieve high-value luxury assets.
We maintain a zero-tolerance policy for fraudulent activity and will aggressively pursue legal remedies to recover losses.
Policy Changes
The Q Collection retains the right to update, modify, or change this policy at any time without prior notice. The specific version of the policy visible on our website at the precise moment of your purchase will govern your transaction.