Shipping Policy
At The Q Collection, every single delivery is managed with the utmost discretion, care, and exactness. We secure every order in protective packaging, provide comprehensive transit insurance, and utilize premier express couriers to guarantee your luxury assets arrive safely and completely confidentially.
Processing & Fulfillment Protocols
Orders are dispatched exclusively after your payment has fully cleared and our final security screening is complete.
Tracking credentials will be forwarded to you immediately after the shipping label is generated.
Our logistics team actively follows transit milestones and can offer delivery updates upon request.
Fulfillment Windows
In-Stock Timepieces
Items currently held in our immediate inventory typically ship out the following business day once payment clears and passes final confirmation.
Available Upon Request Items
Timepieces designated as "Available Upon Request" are procured through our vetted global supplier network following a fully refundable 10% deposit.
The vast majority of sourcing requests are successfully fulfilled within 24 to 72 business hours.
Exceedingly rare or highly coveted models may require up to 14 business days to secure.
Once you formally approve the selected item and settle the remaining balance, quick shipment is coordinated.
If we fail to locate an option that aligns with your criteria within 14 business days, your deposit will be returned in full.
Made-to-Order Items
Pieces built or assembled following your purchase will ship out immediately after manufacturing is finalized and our final quality evaluations are complete.
Production timeframes fluctuate based on the specific design layout and materials used.
Estimated production windows will be displayed at checkout or detailed in your purchase confirmation email.
Fulfillment takes place immediately following product completion and verification.
Multi-Item Orders
If your transaction contains a combination of in-stock items and custom or made-to-order pieces, we may split your order into multiple shipments so you receive your in-stock items sooner. Every individual package remains fully tracked and comprehensively insured.
Secure Pickup & Hand-Off Protocol
Standard Delivery Method
For the safety of your high-value purchase, all shipments are routed directly to the verified carrier hold facility closest to your designated address.
Picking up your package requires a valid, government-issued photo ID.
The name listed on your identification must precisely match the name printed on the shipment.
An adult signature is strictly required by the carrier to release the package.
Specific pickup instructions and location addresses will be included alongside your tracking details.
Alternative Hold Stations
If you prefer to route your shipment to a different carrier facility, or a location near an upcoming travel destination, please inform our team prior to making your payment so we can authorize alternative options.
Residential Deliveries
Due to strict insurance and security protocols, home delivery is not offered by default. In exceptional scenarios, home delivery may be authorized following advanced identity verification and screening.
P.O. Boxes
We cannot ship to P.O. Boxes under any circumstances. Our high-value express couriers require a verified physical address for pickup and signature confirmation.
Packaging & Theft Prevention
We utilize plain, unbranded outer boxes with no reference to watches, jewelry, or luxury goods to maintain total anonymity.
Internal items are double-boxed and secured using specialized tamper-evident seals.
Our transit insurance policy covers your package for 48 hours completely until an adult signs for it at the designated pickup facility.
International Deliveries
We offer international transit to select global destinations, reviewed on an individual basis.
Please coordinate with us via email at theqcollection24@gmail.com to verify country eligibility, preferred international carriers, and estimated transit windows.
All international shipments are declared accurately with their full financial value in accordance with cross-border laws.
We cannot lower declared values or falsify item descriptions on customs paperwork.
All inbound duties, local VAT, and localized import taxes are the sole financial responsibility of the client.
Unanticipated Delays & Logistics Exceptions
While we strive to meet every estimated delivery window, transit times may be impacted by the following variables:
Extended payment or fraud prevention reviews
Banking holidays and federal closures
Severe or dangerous weather conditions
Global supply chain or material shortages
Carrier sorting facility network disruptions
Should any logistical delay occur, our team will proactively notify you and assist in resolving the bottleneck.
Lost, Stolen, or Damaged Packages
Your purchase is fully backed by our insurance provider until you sign for the package at the courier location. If your shipment appears stuck, misrouted, or arrives showing physical damage:
Contact our support team immediately.
Retain every piece of packaging material and boxing exactly as it arrived until the insurance claim is finalized.
Send pictures and video showing any evidence.
Our team will initiate an official carrier trace and insurance investigation to resolve the issue on your behalf.
Hold Windows & Unclaimed Freight
Shipping carriers only hold high-value packages at their facilities for a limited number of days before returning them to the sender. If a delivery is sent back to our offices due to non-pickup or customer refusal:
Re-shipping your item can be coordinated only after your security and identity details are re-verified.
Any return shipping penalties, carrier fees, or new re-delivery charges must be paid in full before the package is sent out a second time.
Order Modifications & Cancellations
Any requests to change your pickup location must be submitted and approved before the package leaves our warehouse.
Once an item is actively in transit, route modifications are constrained by carrier security policies and will incur extra handling fees.
Returns & Inspections
Our 48-hour client inspection window and core return criteria are detailed extensively within our standalone Returns Policy.
To initiate an authorized return request, please email theqcollection24@gmail.com.